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Sue Stephenson

Former Executive, The Ritz-Carlton Hotel Company

Speaker Themes

  • Culture

  • Customer Centricity

About Sue

During her time leading The Ritz-Carlton Hotel Company global Human Resources team, Sue oversaw rapid global growth of the organisation. She provided strategic direction to strengthen the Great Place to Work culture and the delivery of service excellence. 

Speaker Biography

Leading The Ritz-Carlton Hotel Company global Human Resources division from 2000, Sue provided strategic direction to a human resources organisation that strengthened the culture of employee engagement and a best-in-class work environment. During this period of rapid global growth, Sue expanded the “Serve With Purpose” philosophy. The company has received multiple Great Place to Work awards; accolades for world-class customer service; and was recognised for its exceptional employee and customer engagement results.

From 2007, Sue was charged with developing and integrating global citizenship and social innovation strategies into the company’s service culture, business operations, and success metrics. During her tenure, Community Footprints was recognised with multiple awards including two “World Saver” awards and the Points of Light Institute’s “Corporate Engagement Award of Excellence”.

In 2016, Sue was recognised as one of the “Top 100 Most Impactful CSR Leaders in the World”.

"Sue is a thoroughly engaging speaker and a joy to work with. By taking the time to understand our business, and through clever storytelling, Sue was able to acknowledge where we were doing things well and where the opportunity to make improvements were."

Nicola Stapleton, Comms Associate, Capital One

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