Lucy Adams

Lucy led BBC HR during a most turbulent period. She was responsible for employee relations, reward, training, development and redundancies. During her time the corporation adjusted to four new Directors General, the move to Salford, 30% reduction in management and the Savile scandal. Lucy’s decisions were exposed to frequent media and political scrutiny. In speeches she considers how to instil resilient leadership, break down silos and manage resistance to change.

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Lucy has led and delivered change in complex organisations for over 15 years, including as Group HR Director at Serco plc and Eversheds.

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In 2014, Lucy became MD at creative communications agency, Firehouse, and founded Disruptive HR – an agency that brings fresh thinking to the HR profession.

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Lucy provides deep insight on how HR and leadership practices need to change fundamentally to keep pace with the needs of our organisations and our people. She will provide a fresh framework for rethinking leadership and HR - the EACH model (employees as adults, consumers and human beings) and she will provide practical examples of how HR and leaders are already implementing these new trends. She can also explore how HR can become more agile, more responsive and more credible and how HR teams are changing how they work and deliver.

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Lucy is also the author of the bestseller “HR Disrupted” a book packed with practical ways to innovate your approach to leading people in a disrupted world and her very latest book bestseller “The HR Change Toolkit” providing the complete guide to making it happen.