Jessica heads up The Ritz-Carlton Leadership Centre which has helped thousands of clients across a diversity of industries to improve customer and employee engagement, innovate their culture, and differentiate themselves – based upon the rich learnings and success of the culture of excellence at The Ritz-Carlton.
Jessica’s 20 years of HR leadership experiences have ranged from small companies to the public sector and now Marriott International with its 30+ brands. She has touched nearly every talent related function during her career making her a true generalist. Jessica is a seasoned speaker having keynoted, presented, or chaired events for a range of venues including the Fast Company Innovation Festival, HR Tech, SHRM, vendor user conferences and more. She has also been frequently called upon and quoted on workforce and HR matters by media outlets ranging from the New York Post and US News & World Report to Glamour US + UK.
Her role with Marriott International is critical to their commitment to invest in its associates to fuel both the performance of the business and the performance of talent – leading to enriched lives and accelerated reinvention for the company. Jessica leads the organisation’s global learning COE which delivers against learning and talent development needs for the 650,000 managed and franchised associates around the world who wear a name badge for all of Marriott’s 30+ brands. Her remit also includes Brand Talent which delivers service and culture solutions that help the individual brands in Marriott Bonvoy to each have unique brand identities and fulfil differentiated service propositions. Meaning when you stay at a St. Regis hotel, the service, culture and talent should feel uniquely St. Regis, and a Moxy experience should be uniquely expressed through a Moxy point of view on service, culture and talent.
"Kresse is amazing. Her session was inspiring and engaging. The way she thinks about the world and puts it into practice really tied together all the themes we've learned over the course at Cambridge. I left feeling excited and inspired having seen sustainable leadership in action."
Post Graduate in Sustainable Business
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